We understand that you may have questions before booking our services. Below, we've compiled answers to common queries to reassure you about the quality of our workmanship and the professionalism of our team.
Our initial consultation involves meeting you at your home or office to discuss your preferences and needs. This typically takes around half an hour. However, we encourage you to ask as many questions as you wish during this time, which may extend the meeting. We take note of any specific concerns or special care requirements, ensuring everything agreed upon is confirmed in writing for your peace of mind.
Our dedicated teams are available to work from Monday to Saturday, between 9:00 am and 5:00 pm. We strive to accommodate your schedule as much as possible.
All handyman services in Croydon are carried out by our carefully selected, vetted, and rigorously trained staff. We aim to ensure that the same team services your property each time, providing consistency and trust. Our team members are prohibited from eating, smoking, or using appliances while in or around your home or office.
While you can choose to be at home during the work, it is not a requirement. We operate a strict security system for your keys and alarm codes, allowing you to relax even when you are not present.
Absolutely not! Our team members wear indoor shoes to protect your flooring while carrying out their work.
Yes, we bring everything needed for the job. This means you don't have to worry about sourcing or storing supplies. Our team transports all necessary tools and materials in a customised vehicle, ensuring we are fully prepared for each assignment.
Yes, K.Sons Property Maintenance & Renovation is fully insured to protect both our clients and our operations.
Our reputation is built on exceptional standards, which we take very seriously. In the unlikely event of any concerns, please call us at 07943 609475 or email us at enquiries@ksonsmaintenance.co.uk. We will do our utmost to resolve any issues immediately.
Absolutely! If you are not completely satisfied with our service, please contact us within two working days. We will either reperform the service or provide you with a full or partial refund, depending on your choice.
Our quality assurance system begins with thorough training and motivation for all our workers. Each project is overseen by a trained team supervisor who monitors all aspects of the work. Additionally, our senior management conducts rigorous spot checks, and we actively seek your feedback—whether positive or negative.
We treat all your possessions with the utmost care. In the highly unlikely event that something is damaged or broken, the supervisor will leave a written notification for you, and we will endeavour to contact you immediately. Please inform us of any particularly delicate or irreplaceable items during our initial meeting.
Your feedback is invaluable to us for any aspect of our property maintenance in Croydon. You can reach out by phone, email, or letter, or we can arrange to meet in person. Our commitment to you is the cornerstone of our company.
All products and supplies are included in our prices. We accept various payment methods, including cash, cheque, credit, or debit cards. A 50% deposit of the quoted price is required before the service to secure your booking, with the remaining balance due on the day of service. To give you an idea of costs, please see our estimated pricing list.
Experience the difference that professional care can make.
For professional and flexible handymen in Croydon, don't hesitate to reach out to us. Let us take care of your property maintenance needs!
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